We don’t want our customers waiting for their orders.
All orders will be delivered between 1 -3 Days services for FREE of Charge (UK mainland) using a Premium Carriers(Parcelforce,DPD,Uk Mail etc).After the clear order and payment is received you will be notify with a confirmation for your order status.A carrier name and a Consignment number will be sent with a maximum few hours window.The customer(s) will be able to track the parcel(s) at any time from their(s) account(s) with Power Tool Store via “My account“.We work hard for all customers to receive the order(s) as soon as possible and also to pay a Right price for their purchases.
The International Shipping cost is calculated at Checkout if the option is selected.
All orders under 2kg are sent via Royal Mail 1st/2nd Class – please allow between 2 to 4 working days for delivery.
***For delivery cost to other areas(countries) please see the prices at Checkout (Calculate Shipping) or Contact us.
If you change your mind within 30 days of your purchase, there is not a problem at all.
Contact us at: +44 | 02035799696 | 07455973898; email us : click here or submit the form below
Customer Order Return Request:
We’ll arrange a collection or a free label will be send.
Once the tool(s) is received back we will refund within 24 to 48 hours the full amount paid.If the tool(s) is faulty within 30 days of your purchase,we’ll arrange a FREE collection and supply a replacement or a FULL refund within 48 hours.If the tool is faulty after 30 days of your purchase we’ll try to do the best and also we’ll guide you through the manufacturer’s guaranty process.For customers wishing to return an item on theirs own, we recommend Parcelforce who provide a good service.For International orders the customers need to return the item(s0 on their own and we’ll refund the amount paid for the postage(***just for the item(s) which are failed(s) or has other issues caused by carrier or wrong item received).Please ensure that a copy of your invoice is enclosed with the return.
Return all items to the following address:
Top Building Development Ltd
- Power Tool Store
- 203 Celestial House
- 153 Cordelia Street
- E14 6GH
- United Kingdom
- Company number 08226259
- VAT GB 202725935
What can I return?
-You may return most new, unopened items sold and fulfilled by Power Tool Store within 30 days of delivery for a full refund.
When will I get my refund?
-Usually within 24 to 48 hours of returning your order. After we receive and process your return, usually it may take 24 hours for your refund to display on your payment card statement.
Does Power Tool Store replacements or exchanges?
-Yes, we do. If you received a damaged or defective item, we’ll send you a replacement of the same item. If you’d like to exchange an item for something else, you can exchange for a different size or colour or for an item in your Basket, just contact us
Please contact Customer Services as soon as possible to check the status of your order. If the order has already been dispatched, we cannot cancel it and you will need to either reject the goods or return them. The return costs can be reimbursed if required and if authorised by a member of our team, but please make sure you can provide a copy of your postage receipt.
Unfortunately due to situations beyond our control, stock issues can sometimes occur that result in an order being placed for a product which we do not have sufficient stock of. On other occasions, QA will not permit an item to go out if it is damaged during handling.
When this occurs we will offer you a choice between a full refund or a time frame within which we can back-order and deliver what you have ordered.
Complaints, getting in touch, help and advice?
If something has gone wrong and there’s a problem, please give us a call, our customer service assistants are keen to resolve your issues.Something has gone wrong, there’s a problem. Please give us a call, our customer service assistants are keen to resolve your issues.
If you live outside the United Kingdom we will communicate with you primarily over email or chat.
If you encounter a problem with our customer services we want to know about it, and we want to fix it:Make a claim!
Each tool has a Warranty. To benefit the manufacturer Warranty, any product purchased from Power Tool Store must be registered online on the brand company’s website.
Hand Tools & Accessories Guarantee
Hand tools & Accessories are guaranteed forever. This simply means all hand tools are guaranteed to be free of defects caused by faulty materials or workmanship from now until the end of time. Naturally, fair wear and tear is not covered so don’t expect blades to stay sharp forever.
Power Tools Guarantee
Providing the product is used correctly, Manufacturer guarantees the performance of electrical and petrol products against failure in materials and workmanship for a period of 1 to 3 years.
Remember to register your product to extend your 30 days guarantee.
Best regards! Power Tool Store.